Dear customers

Thank you for your continued patronage of ANA Holiday Inn Resort Karuizawa.

Due to a mandatory electrical equipment inspection, the entire hotel will experience a power outage between 11:00 AM and 3:00 PM on Thursday, November 26, 2026.
We sincerely apologize, but during the power outage, all telephone numbers, including the main number, will be unavailable, and all electricity in the building will be shut off, making it impossible to use major electrical facilities such as elevators, guest rooms, guest room corridors, and the hotel lobby.
Power sources related to evacuation routes will not be affected.
Please note that the power restoration time may vary depending on the progress of the work.

■ Power outage date and time
Thursday, November 26, 2026, 11:00-15:00 (scheduled)

■ Information for guests staying at the hotel
To guests staying on Wednesday, November 25th

・Late check-out is not available.
・We kindly request that you check out by 11:00.

To guests staying on Thursday, November 26th

・Early check-in is not available.
・Please check in after 15:00.

To guests staying on Wednesday, November 25th and Thursday, November 26th

Please be aware that there will be restrictions on the use of facilities within the building due to the power outage.

We apologize for any inconvenience this may cause, but we ask for your understanding and cooperation as we strive to ensure safety.